Bolt Gear Returns & Exchanges
Bolt Gear UK Return Policy
At Bolt Gear UK, we’re dedicated to ensuring you’re thrilled with your activewear purchase. If you’re not entirely satisfied with your order, we’re here to help make things right. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Returns
Time Frame: You have 30 days from the date you receive your order to initiate a return.
Condition: To be eligible for a return, your item must be unused, with all tags attached, and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-returnable Items
Certain items cannot be returned for hygiene and safety reasons, including but not limited to:
Undergarments
Face coverings
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be returned or refunded.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service team.
Return Process
Contact Us: To initiate a return, please contact our customer support team with your order number and details about the product you wish to return. We will provide you with a return authorization and instructions on how to send your item back to us.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned item.
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@utclimited.com
Customer Support
For any questions or concerns regarding our return policy or your order, please contact our customer support team at info@utclimited.com. We’re here to help!
At Bolt Gear UK, we’re dedicated to ensuring you’re thrilled with your activewear purchase. If you’re not entirely satisfied with your order, we’re here to help make things right. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Returns
Time Frame: You have 30 days from the date you receive your order to initiate a return.
Condition: To be eligible for a return, your item must be unused, with all tags attached, and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-returnable Items
Certain items cannot be returned for hygiene and safety reasons, including but not limited to:
Undergarments
Face coverings
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be returned or refunded.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service team.
Return Process
Contact Us: To initiate a return, please contact our customer support team with your order number and details about the product you wish to return. We will provide you with a return authorization and instructions on how to send your item back to us.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned item.
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@utclimited.com
Customer Support
For any questions or concerns regarding our return policy or your order, please contact our customer support team at info@utclimited.com. We’re here to help!